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Privacy policy

The protection of your personal data is a matter of trust and is very important to us. Therefore, we would like to inform you here about data protection in our company.

1. Responsible body

1.1 | The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses or similar).

1.2 | The responsible party for the collection, processing and use of your personal data on this website is:
innovenergy AG
Gemeindemattenstr. 20 · CH-3860 Meiringen
Phone: +41 33 552 10 10 · eMail: 

2. Collection and processing of personal data

2.1 | When you use this website, various personal data is collected by which you can be personally identified. Personal data is information about factual or personal circumstances of an identified or identifiable natural person. This includes, for example, your name, your telephone number, your address and all inventory data that you provide to us when you create your customer account.

2.2 | Your data is collected on the one hand by you providing it to us. This can be, for example, data that you enter in a contact form. 

2.3 | Other data is automatically collected by our IT systems when you visit the website. This is mainly technical data (e.g. internet browser, operating system or time of page view). This data is collected automatically as soon as you enter our website.

2.4 | Part of the data is collected to ensure error-free operation of the website. Other data may be used to analyse your user behaviour.

2.5 | When visiting our website, your surfing behaviour may be statistically evaluated. This is done primarily with cookies and so-called analysis programs. The analysis of your surfing behaviour is usually anonymous; the surfing behaviour cannot be traced back to you.

2.6 | When collecting, processing and using your personal data, we strictly comply with the legal provisions of the General Data Protection Regulation (DSGVO) and the Telecommunications Act (TKG).

3. Use of personal data

3.1 | To be able to shop with us, you need a customer account. This customer account contains personal data. These are stored in our database for later processing when logging in.

3.2 | Wir beachten den Grundsatz der zweckgebundenen Datenverwendung und erheben, verarbeiten und speichern Ihre personenbezogenen Daten nur für die Abwicklung Ihres Kaufs, einschließlich eventuell späterer Gewährleistungen, für unsere Servicedienste, die technische Administration sowie eigene Marketingzwecke.

3.3 | Your personal data will only be passed on to third parties or otherwise transmitted if this is necessary for the purpose of contract processing or billing or if you have given your prior consent. In the context of order processing, for example, the service providers we use here (e.g. transport companies) receive the necessary data. The data passed on in this way may only be used by our service providers to fulfil their task. Any other use of the information is not permitted and does not take place with any of the service providers entrusted by us.

3.4 | For your order we need your correct name, address and payment details. We need your email address so that we can confirm receipt of your order and communicate with you. We also use this for your identification (e.g. customer login).

3.5 | We request data from you when you fill out forms on the website. This data includes information such as first name, last name, telephone number, email address or address. To process your enquiries via our website, we send your contact details to our marketing department. This automated process is triggered when you fill out the form.

3.6 | We also take internal company data protection very seriously. Our employees and the service companies we commission (e.g. transport companies) have been obliged by us to maintain confidentiality and to comply with the provisions of data protection law.

4. Use of data for advertising purposes

4.1 | In addition to processing your data to complete your purchase from innovenergy®, we also use your data to communicate with you about your enquiries, specific products or marketing promotions and to recommend products or services that may be of interest to you.

4.2 | You can object to the use of your personal data for advertising purposes at any time, either in whole or for individual measures. A notification in text form to the contact data mentioned under point 1 by email or letter is sufficient for this purpose.

5. Server log files

5.1 | The provider of the site automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

This data is not merged with other data sources.

6. Use of cookies

6.1 | The Internet pages at partly use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser.

6.2 | You can regulate the use of cookies in the settings of your browser (e.g. prevent the use of cookies or delete cookies). For this, please read the instructions of the manufacturer of your browser or of the end device manufacturer. 

6.3 | Most of the cookies we use are so-called "session cookies". They are automatically deleted at the end of your visit. Other cookies remain stored on your end device until you delete them. These cookies enable us to recognise your browser on your next visit.

6.4 | We would like to point out that if you object to the use of cookies, you may not be able to use all the functions of the website to their full extent.

6.5 | We would like to point out that if you object to the use of cookies, you may not be able to use all the functions of the website to their full extent. 

6.6 | The website operator has a legitimate interest in storing cookies for the technically error-free and optimised provision of its services. 

6.7 | The data processing is carried out on the basis of the legal provisions of § 96 para 3 TKG as well as Art 6 para 1 lit. a (consent) and/or f (legitimate interest) of the DSGVO.

6.8 | We currently use cookies for the use of Google Analytics.

7. Data analysis with Google Analytics

7.1 | Google Analytics uses cookies that are stored on your browser and enable an analysis of the use of the websites. The information generated by the cookies about your personal use including your IP address will be transmitted to and stored by Google on servers in the United States. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website: to install the browser plugin.

7.2 | We have concluded a corresponding contract with Google for commissioned data processing.

8. Sending info mails or newsletters

8.1 | For sending an Infomail/Newsletter we use the so-called double opt-in procedure, i.e. we will only send you an Infomail/Newsletter if you have previously expressly confirmed that you want us to activate the Infomail service. We will then send you a notification email and ask you to confirm that you would like to receive our infomails by clicking on a link contained in this email.

8.2 | If you do not wish to receive any more info mails/newsletters from us at a later date, you can object to these at any time. A message in text form to the contact details mentioned under point 1 (e.g. email or letter) is sufficient for this. Of course, you will also find an unsubscribe link in the footer of every info mail/newsletter.

8.3 | To make sure that your enquiries via one of our online forms have been processed correctly, we will send you an eMail for confirmation after a short time. This does not automatically register you for our newsletter, unless you have requested to be registered for the newsletter.

9. Working with bexio

9.1 | bexio is a cloud-based administration, accounting and merchandise management programme. innovenergy AG works with this programme to create offers, orders and invoices for its prospects and customers, among other things. 

9.2 | bexio uses cookies, which are stored on your browser and enable an analysis of the use of the website. The information generated by the cookies about your personal use, including your IP address, is transmitted to a bexio server in Switzerland and stored there.

9.3 | Without bexio we cannot send you any legally valid offers or otherwise provide any administrative process.

9.4 | We have concluded a corresponding contract for commissioned data processing with Bexio AG.

10. Use of the Victron Service Portal and its App

10.1 | For service purposes and to provide information of the innovenergy® storage solutions, we collect data such as location (address) and owner contact data in the Victron service portal.

10.2 | We would like to point out that without access to the Vitron portal we cannot provide you with any data from your storage system.

10.3 | We have concluded a corresponding contract for commissioned data processing with the company Victron.

11. Security of data transmission through SSL/TLS encryption

11.1 | Your personal data is encrypted by digital security systems and transmitted to us. Our website is protected by technical measures against damage, destruction or unauthorised access.

11.2 | This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the site operator. You can recognise an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

11.3 | If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

11.4 | We would like to point out that data transmission on the Internet (e.g. communication by email), despite all safeguards, can have security gaps. Complete protection of data against access by third parties cannot be guaranteed.

12. Information, blocking and deletion of personal data

12.1 | Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of the data processing. You also have a right to demand the correction, blocking or deletion of this data.

12.2 | If you wish to object to the collection, processing or use of your data by innovenergy® in accordance with the data protection provisions as a whole or for individual measures, you can send your objection by e-mail or letter to the responsible office under point 1.

12.3 | Your personal data will be deleted - insofar as this does not conflict with statutory retention obligations and if you have asserted a deletion claim - if the data is no longer required to fulfil the purpose pursued with the storage or if its storage is inadmissible for other legal reasons.

13. Right to data portability

13.1 | You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.

14. Right of appeal

14.1 | You are generally entitled to the rights of information, correction, deletion, restriction, data portability, revocation and objection. If you believe that the processing of your data violates data protection law or your data protection rights have been violated in any other way, you can complain to the supervisory authority.

15. Objection to advertising eMails

15.1 | The use of contact data published within the scope of the imprint obligation to send advertising and information material that has not been expressly requested is hereby prohibited. The operators of the site expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, for example through spam eMails.

16. Changes to the privacy policy

16.1 | We reserve the right to change this privacy policy at any time. The currently valid version can be found at 

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